Eastern Pacific Shipping: Preemptive Exposure Remediation from Shore to Sea

Executive Summary 

Reclaim preemptively remediated Eastern Pacific Shipping’s exposures before adversaries could exploit them, resulting in a 61% improvement in security-tools ROI and a 42% improvement in overall threat resilience across both shore offices and its fleet of vessels at sea, all delivered without business disruption. 

“What changed for us with Reclaim is the mindset. Instead of reacting to findings one at a time, we now remediate exposures preemptively, before adversaries can exploit them. The combination of that preemptive approach with the platform’s business-aware design, built to minimize operational impact, is what made it possible to keep hardening the estate continuously, without slowing the business for a single user.”

Max Wong, General Manager, IIT, Eastern Pacific Shipping

A mature stack, finally working as hard as it was bought to 

Eastern Pacific Shipping (EPS), one of the world’s leading privately held ship management and ownership companies, operates a complex security estate that spans shore offices and its fleet of vessels at sea, with thousands of accounts, workstations, and mailboxes protected by a mature stack across endpoint, identity, and email. Despite that strong tool footprint, EPS’s lean security team faced the same losing battle every modern team faces: configuration drift, untapped capabilities in tools already paid for, and a manual remediation process too slow to keep up with an accelerating threat landscape. 

Through an initial 10-day Reclaim Security PoV followed by continuous deployment, EPS achieved a 42% improvement in overall threat resilience and a 61% improvement in average security-tools ROI in the first months of the partnership. The value was delivered across shore assets and vessel devices combined, with approximately 2,000 hours of manual work saved, valued at $400K, all without business disruption. Reclaim Security continues to serve as EPS’s preemptive exposure remediation partner across the unified estate. 

Key Results 

• +42% Overall Threat Resilience improvement across shore and vessel fleet combined, with major gains across ransomware (+63%), advanced persistent threat (+83%), and zero-day exploits (+75%) 

• +61% Average Security Tools ROI improvement across endpoint, identity, and email investments, turning capabilities EPS had already paid for into measurable risk reduction 

• ~2,000 Hours of manual work saved in the first months of deployment, valued at approximately $400K 

• No business disruption across every change deployed 

• Capabilities already paid for turned into measurable risk reduction, across endpoint, identity, and email 

• One continuously validated posture spanning shore and vessel assets, with drift caught and corrected before it becomes risk 

The Challenge: A remediation gap outpaced by the business and the threat landscape 

EPS’s security team operates against the operational reality of a global maritime business. Before engaging Reclaim, the team faced compounding pressures common to mature security organizations: 

• An exposure remediation plateau. A growing arsenal of security tools was outpacing the team’s capacity to keep each one optimally configured. Capabilities already paid for remained partially activated, leaving measurable risk on the table. 

• Configuration drift across the stack. Misconfigurations accumulated over time, with no efficient way to prioritize the changes that would actually move the needle. 

• Security versus productivity tension. Hardening aggressively risked disrupting users. Hardening gently left attackers a way in. The team needed a way to predict business impact before changes shipped, not after. 

• Adversaries operating at the speed of AI. With AI-enabled attackers compressing the time from reconnaissance to compromise from weeks to hours, the team needed a defense that could match that pace, not one that took weeks per exposure to close. 

The remediation gap was constantly being outpaced by the changing business and threat landscape. EPS needed a new operating model, not a new point tool. 

The Solution: Business-Aware Exposure Remediation 

Reclaim Security’s preemptive approach addressed EPS’s operational reality through three connected phases: 

1. Rapid Assessment & Validation

• Seamless API integration with EPS’s existing security stack across endpoint, identity, and email, among others 

• Comprehensive analysis of thousands of settings across thousands of assets, with continuous threat scoring against ransomware, phishing, BEC, APT, and zero-day attacks 

• Exploitability validation in the EPS environment, ensuring every finding represents a real, exploitable risk before remediation effort is spent 

2. Business-Safe Remediation Strategy

• Automated behavioral analysis powered by PIPE™ (Productivity Impact Prediction Engine) of actual user, device, and application behavior, plus smart predictions of future behavior 

• Tailored preemptive remediations that maximize protection across the major threat categories while preserving how the business works at sea and on shore in practice 

• Collaborative validation at every step, with executive visibility into predicted business impact before any change shipped 

3. Intelligent Implementation

• Automated deployment of every approved remediation directly through the platform, with no manual scripting or ticket handoffs 

• Continuous validation and productivity assurance, with the platform monitoring affected users and assets after every change so IT receives early signals to act on proactively, before a change becomes a complaint 

• One-click rollback for any remediation, removing the perceived risk of bold preemptive action and making continuous hardening a safe default

The Reclaim Edge: Preemptive, and safe by design 

Most security programs are forced to choose between hardening fast and protecting productivity. EPS no longer has to. By predicting the business impact of every change before deployment and validating productivity after it, Reclaim lets the team treat continuous hardening as a safe default rather than a risk to manage. 

That is what turned a mature, well-equipped stack into measurable risk reduction: 61% more value from tools already owned and a 42% stronger posture, without slowing the business for a single user.  

Continued Partnership 

Reclaim’s role with EPS continues to deepen, anchored in two principles. 

Continuous assurance of both posture and productivity. The platform monitors the combined shore and vessel estate around the clock, surfacing changes in security configuration, shifts in asset behavior, and newly released security capabilities that EPS could now adopt. Every signal arrives with crystal-clear instructions: what happened, why it matters now, and what to do about it. Where appropriate, Reclaim takes the action automatically. Nothing in either security posture or business productivity drifts unnoticed. 

Continuous expansion of preemptive remediations. New remediation capabilities are added to the platform on a continuous basis to match the pace at which threats develop, deepening coverage without new procurement and ensuring that, as adversaries adopt new techniques, including AI-enabled attack workflows, EPS’s defenses keep pace. The depth of this partnership made Reclaim the natural choice when EPS extended its preemptive approach into the security integration of an acquired company, covered in a separate case study.  

About Eastern Pacific Shipping 

With a history spanning 60 years, Eastern Pacific Shipping Pte. Ltd. (“EPS”) is a leading shipping company committed to the green and technology-driven growth of the industry. Headquartered in Singapore for the past 30 years, EPS is driven by its mission to be the safe and efficient transportation provider of choice for the shipping industry. Empowering that mission is a 7,000-strong and growing workforce across sea and shore. The team oversees a versatile fleet of more than 350 vessels and 37 million deadweight tonnes across the core segments of containership, PCTC, dry bulk, gas, and tanker vessels. Following the completion of its merger with CoolCo, EPS has further strengthened its gas shipping platform. EPS’s shore team is fully integrated with in-house commercial, finance, innovation, IT, legal, manning, operations, and technical departments.